LYL Mobility Greensborough Plaza, Level 3, 25 Main St, Greensborough VIC 3088 Phone: (03) 9432 7726 To return your product or service, a sales rep will send you the shipping instructions because they vary from solution to product. Just e-mail us the connection at [email protected] to the precise solution https://lylmobility.com.au/product-category/mobility-scooters/travel-mobility-scooters/